Questions
Frequently asked questions
How does booking work?
Pick a service and an open time slot, add the job address and details, and submit — that's a request, not a confirmed booking yet. Once it's accepted, you'll get a confirmation email and can pay the deposit to lock in the slot.
What's the deposit, and is it refundable?
A 20% deposit confirms your slot once a request is accepted. You can reschedule or cancel at no cost with at least 24 hours' notice — message us on your booking and we'll find a new time or refund the deposit. Cancellations or no-shows with less than 24 hours' notice forfeit the deposit.
How is pricing determined?
Most services are a flat, upfront price shown before you book. For general handyman work where the scope isn't known ahead of time, pricing is show-up + first hour to diagnose the job, then an hourly rate after that — always shown on the service before you book, and any change to the total is confirmed with you in the message thread first, never a surprise on the final bill.
How do I pay the final balance?
When the job's marked complete, you'll get an emailed invoice — either a flat total or an itemized breakdown of labor and materials — and a link to pay the remaining balance securely online.
How do I communicate about my job?
Everything goes through the message thread on your booking — that's the one place both sides can always refer back to for what was discussed, agreed to, and confirmed. Photos and receipts can be attached directly to a message.
What areas do you serve?
The Greater Rochester area. If you're just outside it, message us before booking and we'll let you know.
What if I need to add something to the job while it's in progress?
Message it over — scope changes (extra materials, more time, an additional task) are agreed to in the thread and reflected in the final invoice, so there's a written record on both sides.
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